Delivery & Returns

Standard Delivery (Ireland)

If you are in the UK then please visit this link to view prices in £'s and to checkout for delivery within the UK.

We make every effort to deliver your order within the stated delivery windows, but please be aware that we can't always guarantee this. Our courier will attempt to deliver to your address and a card will be left if you are not in. Please call the number on the card to make alternative delivery arrangements.

Additional charges apply for deliveries to Northern Ireland & Islands.***

FlagShipping DestinationDelivery ServiceDelivery (Days)Charge
Ireland flag Ireland (IE) Standard Delivery 5 - 10 Working Days £10.00 (charged in €'s at current exchange rate)

Standard Delivery (International)

We make every effort to deliver your order within the stated delivery windows, but please be aware that we can't always guarantee this. Delivery charges (%) to international countries are calculated based on your order value and location. These will change depending on the country selected.

Next day dispatch is not available outside the UK.

FlagShipping DestinationDelivery ServiceDelivery (Days)Charge
Austria flag Austria (AT) Standard Delivery 7 - 10 Working Days £22.50 (charged in €'s at current exchange rate)
Belguim flag Belguim (BE) Standard Delivery 7 - 10 Working Days £20.00 (charged in €'s at current exchange rate)
Bulgaria flag Bulgaria (BG) Standard Delivery 7 - 10 Working Days £30.00 (charged in €'s at current exchange rate)
Czech Republic flag Czech Republic (CZ) Standard Delivery 7 - 10 Working Days £22.50 (charged in €'s at current exchange rate)
Croatia flag Croatia (HR) Standard Delivery 7 - 10 Working Days £30.00 (charged in €'s at current exchange rate)
Denmark flag Denmark (DK) Standard Delivery 7 - 10 Working Days £22.50 (charged in €'s at current exchange rate)
Estonia flag Estonia (EE) Standard Delivery 7 - 10 Working Days £25.00 (charged in €'s at current exchange rate)
Finland flag Finland (FI) Standard Delivery 7 - 10 Working Days £25.00 (charged in €'s at current exchange rate)
France flag France (FR) Standard Delivery 7 - 10 Working Days £20.00 (charged in €'s at current exchange rate)
Germany flag Germany (DE) Standard Delivery 7 - 10 Working Days £20.00 (charged in €'s at current exchange rate)
Greece flag Greece (GR) Standard Delivery 7 - 10 Working Days £30.00 (charged in €'s at current exchange rate)
Hungary flag Hungary (HU) Standard Delivery 7 - 10 Working Days £25.00 (charged in €'s at current exchange rate)
Italy flag Italy (IT) Standard Delivery 7 - 10 Working Days £25.00 (charged in €'s at current exchange rate)
Latvia flag Latvia (LV) Standard Delivery 7 - 10 Working Days £30.00 (charged in €'s at current exchange rate)
Liechtenstein flag Liechtenstein (LT) Standard Delivery 7 - 10 Working Days £30.00 (charged in €'s at current exchange rate)
Lithuania flag Lithuania (LT) Standard Delivery 7 - 10 Working Days £30.00 (charged in €'s at current exchange rate)
Luxembourg flag Luxembourg (LU) Standard Delivery 7 - 10 Working Days £20.00 (charged in €'s at current exchange rate)
Netherlands flag Netherlands (NL) Standard Delivery 7 - 10 Working Days £20.00 (charged in €'s at current exchange rate)
Poland flag Poland (PL) Standard Delivery 7 - 10 Working Days £25.00 (charged in €'s at current exchange rate)
Portugal flag Portugal (PT) Standard Delivery 7 - 10 Working Days £25.00 (charged in €'s at current exchange rate)
Romania flag Romania (RO) Standard Delivery 7 - 10 Working Days £30.00 (charged in €'s at current exchange rate)
Slovakia flag Slovakia (SK) Standard Delivery 7 - 10 Working Days £25.00 (charged in €'s at current exchange rate)
Slovenia flag Slovenia (SI) Standard Delivery 7 - 10 Working Days £25.00 (charged in €'s at current exchange rate)
Spain flag Spain (ES) Standard Delivery 7 - 10 Working Days £22.50 (charged in €'s at current exchange rate)
Sweden flag Sweden (SE) Standard Delivery 7 - 10 Working Days £22.50 (charged in €'s at current exchange rate)

If there are any countries not showing on the list that you would like to have a delivery to, please contact our customer service team for a quote on: (+44) 01254 589 550*.

*Please note: Only web enquiries can be dealt with through the customer service number.

Please note: We shall be under no liability for any delay or failure to deliver the products within the estimated timescales. We cannot accept any liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.


Trade

For trade orders our delivery system and pricing can differ. Please contact our trade department for more information on: (+44) 01254 589 550.


Returning an Item

In the unlikely event that you receive faulty or damaged products, please notify us in writing or by email within 14 days of receipt of your order at orders@visionsupportservices.com or by telephone on: (+44) 01254 589 550*

When returning items we advise that proof of delivery is obtained. We cannot accept responsibility for returns lost in transit.

Vision Support Services Ltd
Unit 5,
Walker Industrial Park, Blackburn,
Lancashire,
BB1 2QE

Please note: Do not send returned products to our Head Office.

If we are in a position to do so, we shall replace faulty or damaged products. The replacement goods shall be redelivered at our cost. In the event we are unable to replace the products, our total liability shall be limited to refunding you in full for the cost of the products (plus delivery).

View our Terms and Conditions here.


Cancelling your Order

You may only cancel your order in accordance with your rights under the Distance Selling Regulations. To cancel you must email us within 7 working days of receipt of your items, quoting your order number. You must return the products to us and at your expense. On receipt of the products returned in saleable condition, a refund will be made. Refunds will be credited to the credit/debit card used to place your order.